Sunday, July 7, 2019

A Great Visitor Experience

From January 2016
 
It's a New Year, A New Beginning.  Most Business Owners have made new goals and put new strategies in place to gain more business for the new year.  One of those strategies is usually visiting new networking opportunities.  So now is a good time to reach out to those businesses and industries and invite them to visit your BNI Chapter meeting. 

Visitors bring new opportunities for new business to Chapter members whether they submit an application to become a BNI member or not.  It's very important to ensure that each Visitor has a 'Great Visitor Experience' so that they feel welcome and also see the potential of what BNI has to offer and want to do business with the BNI members and perhaps apply for membership.

As a member of BNI, it is each member's responsibility to help each visitor have a 'Great Visitor Experience.'  We are all an extension of the Visitor Host Team.

Here are some 'Best Practices' to ensure a 'Great Visitor Experience' -
  • Have Visitors register online
  • Contact Visitor(s) prior to the meeting and set expectations and answer any questions they may have
  • Visitor Host Team arrives early and has Visitor sign in table set up with sign in sheet, BNI brochures, & Chapter roster
  • VH Team meets and greets Visitors and helps them get signed in and introduced to other Contact Sphere Members
  • Members arrive early to meet, welcome, and network with visitors
  • President welcomes and introduces visitors
  • Visitors are given opportunity to do infomercial about their business
  • Visitors are given Participation and Fee Structure for BNI at the end of the meeting
  • Visitor Orientation is held
  • Visitor Follow Up is done within 24 to 48 hours
  • An on-going  'Keep in Touch' program is used by Chapter
A detailed document was recently sent to the Leadership Teams, Membership Committee, and Visitor Hosts that outlines these 'Best Practices' in more detail.  Each member can help ensure each visitor has a 'Great Visitor Experience' when they visit your Chapter.

This is a good time to focus on goals and put plans and strategies in place for the new year. Please let me know how I can be of help in helping you and your Chapter provide a 'Great Visitor Experience.'

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